Idea Clinics Looking for Customer Support Executive at Andhra Pradesh Full Time

Job details

Salary ₹8,086 – ₹26,714 a month job type full-time

Qualifications

Higher secondary(12th pass) (preferred)

Customer service: 1 year (preferred)

Hindi (preferred)

English (preferred)

Full job description

1Manage large amounts of inbound calls in a timely manner

2Able to manage customer relationships over calls

3Need to collect as many as referral leads and provide them to internal teams

4Follow communication – scripts- when handling different topics

5Identify callers- needs, clarify information, research every issue and provide solutions and/or alternatives

6Build sustainable relationships and engage customers by taking the extra mile

7 keep records of all conversations in our call centre database in a comprehensible way

8Meet personal/team qualitative and quantitative targets

Requirements :

1Track record of over-achieving quota

2Strong phone and verbal communication skills along with active listening

3Familiarity with crm systems and practices

4Customer focus and adaptability to different personality types

5Ability to multi-task, set priorities and manage time effectively

Job type: full-time

Salary: ₹8,086.00 – ₹26,714.00 per month

Benefits:

Cell phone reimbursement
Food allowance

Schedule:

Day shift
Morning shift

Ability to commute/relocate:

Vikaspuri (near sr nagar metro), hyderabad, telangana: reliably commute or planning to relocate before starting work (required)

Education:

Higher secondary(12th pass) (preferred)

Experience:

Total work: 1 year (preferred)
Customer service: 1 year (preferred)

Language:

Hindi (preferred)
English (preferred)

Hiring insights

Hiring 2 candidates for this role

Urgently hiring

Job activity

Employer reviewed job 4 days ago

Posted 11 days ago