Your Role and Responsibilities
As Professional – In Telecommunication, you are responsible for order entry, Query resolution, Order Request.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
Able to submit requests within the agreed SLAs.
Expected to comply with order process guidelines in line with order completion
Able to identify requirements and needed information based on the product/service supported
Coordinates with customers, sales partners, and ordering partners to accomplish all request handoff activities
Knowledge of Telecommunication service.
Adhere to client SLA’s (Service Level Agreements) and timelines .
Required Technical and Professional Expertise
Minimum of 5-8 Years of experience in Order Entry.
Collects a complete and accurate customer data (minimum data sets).
Coordinates with organizations to oversee implementation of complex orders and associated billing for complex data, IP or other product lines.
Acts as the Customer Advocate through service disconnection and bill stoppage.
Basic understanding of Telecommunication products
Strong and effective written and verbal communication skills
Willingness to perform duties in varying shifts .
Preferred Technical and Professional Expertise
Proficient in MS office applications
Ambitious individual who can work under their own direction towards agreed targets/goals.
Proven change management and be open to it good time management and work under tight deadlines
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Maintain technical knowledge by attending educational workshops, reviewing publications.
We wish you great success in your career and encourage you to bring your best self to work with IBM
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world’s economy. IBM Services partners with the world’s leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It’s time to define your career.
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.