Our fast growing ai/ml product group is looking for an experienced product designer to join our team of product managers, engineers, researchers and designers—working collaboratively in small autonomous teams to deliver software that truly helps businesses fulfill their missions.
As a designer in this space, you will partner with a tech lead and product managers to bring ai personalization and automation across every product line at hubspot, and you will be responsible for ensuring our solutions are solving for clearly defined customers` needs.
This is a fantastic opportunity for a strategic, resourceful and energetic team player who gets excited about dealing with ambiguity and wants to solve for multiple persona.
As a senior product designer on the ai team, you will get to work on the conversation intelligence team, where you will drive the vision and execution of how data gets captured and made usable inside of hubspot, with a focus on the sales persona.
You will also partner with ux researchers, content designers and leadership from our design, product management, analytics, engineering, and modelers (data scientists) teams to uncover deep insights about our users` behaviors and attitudes and help influence key decisions and product directionYou`ll think big about new areas, test concepts as they are being developed, and continue to iterate on features once they`re rolled out.
We are looking for people who:
Effectively make tradeoffs between system designs and point solutions
Love partnering with engineers, product managers, writers, and researchers to frame problems and iteratively ship solutions together
Are strong at communicating direction and design value through writing, presentations, and visualizing solutions on a spectrum from abstract to concrete
Demonstrate facilitation skills and the ability to work with senior stakeholders in multiple groups to secure buy-in
Are deliberate and effective about over-communicating the major trade-offs between design concepts and influencing your partners along the way
Can partner with researchers (or lead yourself) on studies that impact strategy and problem framing with methods that go beyond usability testing and concept validation
How do we design?
Design at hubspot is both grounded in experience design fundamentals and a deep belief that small autonomous teams are the best way to get excellent work in customer`s hands.
We value solving for the customer above all else
We give each designer the responsibility and ownership to chart the course for their designs throughout the product and across teamsWe don`t do sign-offs and burdensome documentation.
We respect user research and content and work cooperatively with them while designing
We carefully lead and maintain a high-functioning, usability-centered design system and design language with our front-end teammates.
We`re embedded on small teams with engineers and product managers in sane sustainable ratios
Learn more about our design philosophy: design system article
Responsibilities:
Partner closely with product management and engineering leads to establish objectives, and key results for their product area
Own responsibility for balancing speed, quality and consistency of design alongside objectives that provide significant impact on the customer experience
Deeply understand the customer problem and use data and research to inform your design decisions
Articulate your design strategy through both written, verbal and visual touchpoints
Deliver wireframes, system mapping, and polished visual ui designs
Break complex concepts into smaller, more manageable components
Provides thoughtful feedback to team design critiques
Build lasting relationships across the organization, including cross-product design teams, engineering, product management, and the broader business
Ability to work autonomously in a fast-paced tech environment
Top candidates will have
Ability to articulate design decisions and ask tough questions to help surface and challenge assumptionsThe word `why` comes out of your mouth at least once in every conversation
Open communication style that makes it easy to give and receive feedback with the goal of becoming better at what you do and helping the people around you become more successful
A deep understanding of how to improve the ease of use of complex software, object-orientated design, information architecture, interaction and visual design
You are first and foremost a systems thinker with a strong drive to dig into technically complex product areas to understand the broader system impacting the customer`s experience and use those insights to inform your design thinking
Experience working closely and collaboratively with developers and product managers in a fast-paced environmentTeamwork is central to how you get work done and you know how to build strong working relationships.
A passion to work with ambiguityWe will not know all the answers, and we want you to help us define what is best for our customers.
A strong passion for building 0 to 1 projects is a plus.
Experience working with data scientists is a plus.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don`t hesitate to apply — we`d love to hear from you.
Important covid-19 guidance (for candidates applying to roles in the united states):
Per hubspot`s policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinatedAt this time, @remote employees are not required to be vaccinated.
Germany applicants: (m/f/d) – link to hubspot`s career diversity page here.
About hubspot
Hubspot (nyse: hubs) is a leading customer relationship management (crm) platform that provides software and support to help businesses grow betterWe build marketing, sales, service, and website management products that start free and scale to meet our customers` needs at any stage of growthWe`re also building a company culture that empowers people to do their best workIf that sounds like something you`d like to be part of, we`d love to hear from you.
You can find out more about our company culture in the hubspot culture code, which has more than 5m views, and learn about our commitment to creating a diverse and inclusive workplace, tooThanks to the work of every employee globally, hubspot was named the #2 best place to work on glassdoor in 2022, and has been recognized for award-winning culture by great place to work, comparably, fortune, entrepreneur, inc., and more.
Headquartered in cambridge, massachusetts, hubspot was founded in 2006Today, thousands of employees work across the globe in hubspot offices and remotelyVisit our careers website to learn more about culture and opportunities at hubspot.
By submitting your application, you agree that hubspot may collect your personal data for recruiting, global organization planning, and related purposesHubspot`s privacy notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over hubspot`s use of your personal information.
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