Job Description
KRA’s:
Ø Updating Police register for Guest Verification and Assigning Rooms Allocated.
Ø Process Guest Check ins and Check Outs on System and Occupancy Chart.
Ø Know How of all Daily and Future Reservations, All Cancellation Procedures, Posting the Charges and Receipts pertaining the Guest bills.
Ø Handling telephone calls and giving proper information to the guest.
Ø Maintaining the cleanliness and neatness of the front desk area.
Ø Taking briefings of the staff and ensure that all the staff were proper in their respective areas.
Ø Taking training for every team member to ensure flawless operations.
Ø Maintaining the log book and information board on daily basis.
Ø Maintaining the cleanliness and neatness of the front desk area.
Requirements
Graduate preferably in Hotel Management with 3-7 Yrs of experience
Must Know How of Use of Front Office Equipment.
Good Telephonic Etiquette and Communication Skills
Benefits
Best in The industry