Job Title
Executive – Customer Experience
80% time – email & chat support, 20% time call support
Excellent written & verbal communication (don’t apply if you don’t qualify)
About House of Zelena
We are on a mission to revolutionise the lifestyle choices for expecting & new mothers. At House of Zelena we provide mothers not just with products that empower them to look good & feel good but also a strong community of fellow-moms who empathise and walk with you every step of this wonderful journey called motherhood.
Role Description
You will be responsible to address customer queries before & after purchase. 80% of your time – you will work over emails & chats to resolve customer queries. 20% of your time,
you will call customers to understand & resolve their queries. Here are the key tasks –
● Help customers with returns, exchanges and refund
● Respond to social media queries of customers across IG, meta & other places
● Maintain track record of queries & refunds etc properly
● Assisted sales on WhatsApp chat
● Work with Account Managers of courier partners to resolve customer queries
Qualifications
● We are looking for experienced candidates, following are the criteria –
● Excellent written & verbal communication in English & Hindi
● Excellent at writing emails
● MUST have worked on E-commerce processes, such as returns, refund, order tracking etc
● Freshers NEED NOT APPLY
How to Apply –
Please share your resume here – [email protected]
Along With your current CTC, expected CTC, notice period,
In the email – share a detailed note about your experience & how you can fit into this role,
Job Types: Full-time, Permanent
Pay: ₹18,000.00 – ₹25,000.00 per month
Benefits:
– Paid time off
Schedule:
– Day shift
Supplemental pay types:
– Performance bonus
– Yearly bonus
Education:
– Higher Secondary(12th Pass) (Required)
Experience:
– total work: 1 year (Required)
– Customer service: 1 year (Required)
Language:
– English (Required)
– Hindi (Required)
Work Location: Remote
Expected Start Date: 01/05/2024
▶️ Executive Customer Service
🖊️ House Of Zelena
📍 India
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