We use these values to fuel superior results:
Lock arms
We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.
Show Hustle
We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.
Embrace change
From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.
Elevate empathy
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.
Never settle
We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.
But enough about us. Let’s talk about you.
The Managed Services Team includes the Service Desk Technicians, who provide technical support for all Atlassian Products. As the primary point of contact for all clients, they receive tickets from clients, identify issues, analyze them, and assign them to the Infrastructure & Application team. They are in responsible for addressing issues that Atlassian Products’ end users come across.
What you’ll do:
Who you are:
What you bring:
ITIL Foundation certification. (Added advantage)
Jira certifications – (ACP-100, ACP-420, ACP-120). (Added advantage)
The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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