1.Technical Strategy and Leadership:
Develop and execute the technical strategy aligned with the business goals and objectives of the organization.
Provide strong technical leadership, guidance, and mentorship to the technical team, ensuring they are equipped with the necessary skills and knowledge to deliver high quality solutions. Stay up
to date with emerging technologies, industry trends, and best practices in the hospitality industry to drive innovation and competitive advantage. Demonstrated ability to lead and manage technical teams, fostering a collaborative and high performance work environment. Excellent project management skills,
with the ability to prioritize and manage multiple initiatives simultaneously.
Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
2. Technical Operations and Infrastructure Management:
Oversee the management and maintenance of the organization’s technical infrastructure, including networks, systems, hardware, and software. Ensure the reliability, scalability, and security of the technical infrastructure to support day to day operations, guest services, and business growth. Implement and monitor appropriate measures to mitigate risks and ensure business continuity in case of technical failures or security breaches.
3. System Integration and Vendor Management:
Collaborate with internal stakeholders and external vendors to identify, evaluate, and integrate technology solutions that align with the organization’s needs and objectives. Manage vendor relationships, contracts, and service level agreements (SLAs), ensuring optimal performance and adherence to agreed upon terms.
Conduct regular assessments of technology vendors and make recommendations for
improvements or changes as needed.
4.Guest Experience and Operational Efficiency:
Drive the development and implementation of technology initiatives that enhance the guest experience, such as mobile applications, self service kiosks, and personalized services. Identify opportunities to streamline and automate operational processes through the effective
use of technology, leading to increased efficiency and cost savings. Collaborate with cross functional teams, including operations, marketing, and finance, to align technology solutions with business requirements.
5.Security and Compliance:
Implement robust security measures and protocols to protect guest information, sensitive data,
and intellectual property Ensure compliance with relevant data privacy regulations and industry standards, such as PCI DSS and GDPR. Conduct regular audits and vulnerability assessments to identify and address any security gaps or risks.
Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field. MBA or business related degree is a plus. Proven experience as a Technical Manager or in a
similar technical leadership role within the hospitality industry.
Strong technical background and understanding of hospitality specific systems, such as property management systems (PMS), point
of sale (POS) systems, and guest relationship management (CRM) systems, ERP
Channel manager like Site minder, Customer feedback system like Vesta, communication and collaboration tools like MSWORD, ZOOM, MSTEAMS, MS Excel, PowerPoint etc, customer engagement platform like REZO etc. Experience with network infrastructure, telecommunications, cloud computing, and cybersecurity. Familiarity with relevant regulations and compliance standards in the hospitality industry. Proactive problem solving skills, with the ability to analyze
complex issues and develop practical solutions.
▶️ General Manager Information Technology
🖊️ Holland Advisors
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