Job Description: HGS is Hiring for International Voice Process for Bangalores TOP Most MNC Education Graduates & Undergraduates (Freshers and Experience)Contract Duration is 6 months onlyShift time – Mandatory working in Night Shift (US Shift)Work From OfficeFully VaccinatedSalary: Fresher’s – 25K (CTC per month), Experienced 06 months to 7 years – 28K upto 60K (CTC per month)*Note: Hike will be purely based on your last drawn CTC. Work Locations:Prestige Technopolis, 1/8, Maregowda Road, Chikku Lakshmaiah Layout, Adugodi, Bengaluru, Karnataka 560029ORRGA Tech ParkSarjapur Main Road, Carmelaram, Hadosiddapura, Chikkakannalli, Bengaluru 560035 Job description: Contact Centre Operations, Customer support, Inbound and Outbound calls to US based candidates to screen them for client’s hiring requirements. Recording outcome of the call-in tool, this is not core recruitment process this involves voice support both inbound and outbound. Responsibilities: Make outbound calls to the candidate and motivate them to complete job application. Schedule/reschedule first day of work for the employees and sharing necessary information. Review application form and make sure all the details are filled appropriately. Handle inbound calls and resolve candidates queries. Respond to candidates queries over email/text. Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage Provide excellent experience to the candidates. Maintaining a quality score of 90% and above throughout. Escalate issues and seek advice when faced with complex issues/problems Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participate in Team building activities Ensure and maintain the security and confidentiality of client data Ensure Customer Satisfaction Working days – Rotational work week (Should be flexible to work for 6 day a week as per business requirement) Note: Candidates should be Flexible to switch activities and roles internally within process and within the deal/projectLevels: Level 13 0 to 6 months Experience Level 12 1 Year to 3 Years Experience Level 11 – 3 Year to 7 Years Experience Cab: Yes (Two Way) 35 Km radius FREEWorking Days: 5 DaysShift: RotationalExperience: 0 to 7 Years Required Skillet: 1) Excellent Verbal and Written in English Communication Skills 2) Ready to Work in Rotational Shift 3) Work from OfficeContact HR, interested candidates send your resumes to:Mohini hidden_mobile Pooja hidden_mobile Janani hidden_mobile Employement Category:Employement Type: Full timeIndustry: BPO / Call Center Role Category: Customer Service (International) Functional Area: Not ApplicableRole/Responsibilies: HGS is Hiring for International Voice ProcessContact Details:Company: Hinduja GlobalLocation(s): Bengaluru
Keyskills:
customer service
international call center
customer care
us shift
international voice process
outbound
inbound
voice process
international bpo
shift
uk