Hilton Looking for Food and Beverage Associate at Delhi Full Time

Providing and serving guests in a courteous and prompt manner to ensure great guest satisfaction performs food and beverage service and set-up according to established standard, coordinates and executes daily work assignments as assigned by supervisor/team leader
What will i be doing?

Offer guest at the outlet an enjoyable, expertly served beverage/dining experience conforming to brand standards of excellence for quality, professionalism and friendliness.
Anticipate and service of guests` requirements before requests if necessary.
Serve and clear food and beverage items in an unobtrusive and professional manner.
Familiar with the beverage service including stemware used and appropriates garnishes.
Complete opening and closing side work as assigned and has all tables set according to standard.
Present menus and explanations for all menu items as well as specials of the day.
Present children`s menus, when appropriate, and describe specials and alternative cuisine.
Utilize the hotel`s computer system ringing up sales, printing checks, closing checks and completing closing readings.
To carry trays, bus and reset tables with linen, china, glass and silver.
Change ashtrays; serve cigarettes, crumb tables and offer additional beverages and cigars.
Ascertain a guest`s satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
Inform supervisor or nearest manager if the guest attempts to walk out and try to calm the guest in the same process.
Service all needs for private dining room or private function.
Report any accident or guest complaint immediately, no matter how minor, to a manager.
Recognize and address potential disruptive or undesirable guests and respond properly in any hotel emergency or safety situation.
Ability to move tables and chairs and breakdown any buffets, displays or side stations when needed
Clean service area when needed.
Perform other tasks or projects as assigned by hotel management and staff

Retrieve and stock all linen, china, silver, glassware and food and beverage items.
Provide unobtrusive and professional service.
Serve a dish to guests while explaining the contents and preparation.
Provide water, bread and butter service throughout the meal to guests.
Offer coffee or tea and serve any request according to hilton garden inn standards.
Report for duty 10 minutes before the scheduled time, clean and tidy wearing the correct uniform.
Ability to carry trays properly and safely as well as break them down.
Clear tables and reset them for specific number of persons.
Provide quick and attentive assistance to any mishap in the restaurant.
Needs to sweep/vacuum the floor before a shift if needed.
Attends all the training subjects to the service staff and follows all rules and policies of the hotel
Be flexible in assisting around different areas of the hotel in response to business and client needs

Handle cash and credit card procedures according to the guidelines of the accounting department

What are we looking for?
Guest service agents serving hilton brands are always working on behalf of our guests and working with other team membersTo successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Calm, efficient, and organized with great attention to detail
Ability to multi-task while maintaining a positive attitude when working with a guest
Professional manner with an emphasis on hospitality and guest service
Ability to work on your own and as part of a team
Competent level of it proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in cash handling
Front office/concierge experience in the hotel, leisure, and/or entertainment sectors
Conflict resolution experience

What will it be like to work for hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotelsFor nearly a century, hilton has offered business and leisure travelers the finest in accommodations, service, amenities and valueHilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brandsOur vision `to fill the earth with the light and warmth of hospitality` unites us as a team to create remarkable hospitality experiences around the world every dayAnd, our amazing team members are at the heart of it all!