Hilti India Looking for IT Support Specialist – Contingent Worker at Gurgaon, Haryana, India Full Time

Position Name: IT Support Specialist

Type: External/Third party payroll

• Provide onsite troubleshooting and handling user request through ticketing, email and phone calls in timely manner within the agreed SLA and processes in AU
• Administer Microsoft users using Active Directory and software distribution tools
• Support PC / laptop / tablets / mobile data / smartphones / network equipment
• Provide onsite support for Global IT for servers and network components
• Provide onsite support to configure network printers in accordance with Global IT standards
• Support MS Office 365 cloud and client applications
• Asset management of Hilti IT equipment and mobile phones using software and tool provided
• Coordinate local projects for Global IT rollout
• Compliance with all relevant regulations and company agreements
• Provide out of hours support when and if required
• May be required to travel to sites in country
• This will be a Complete In office profile and no WFH is there.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

• Able to prioritise based on business needs.
• Has a clear understanding of the role of IT in the business environment as service provider in achieving the business targets.
• Applies Hilti core values and compliance standards when dealing with IT suppliers.
• Relates to the business reasons driving Hilti IT Strategy
• Excellent interpersonal and communication skills across all levels in IT and business, can communicate to all functions of the organization.
• A team player.
• Interacts well with cross-functional teams in Hilti’s global IT organization.

Known for our focus on providing fulfilling careers and a culture of Performance with Care, we are Ranked 16 th amongst India’s Best Workplaces and 17th Among Asia’s Best Workplaces by Great Place to Work Institute® .

Watch these videos to know more:

Celebrating 25 years of Hilti India in style – https://youtu.be/oR4WFxYDsKQ

Hear what our employees have to say on Hilti India’s legacy | #25YearsOfHilti – https://youtu.be/8k8qg8JoUaw

Hilti India – A great place to work for Women – https://youtu.be/gq3uliJy3c0

What do we offer?

Your responsibilities will be great and, with them, we’ll give you the freedom and autonomy to do whatever it takes to deliver outstanding results.

We’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

We have a very thorough people review process which enables your career progression as soon as you’re ready for the next challenge.

What you need is:

• Knowledge and experience of Microsoft Windows Microsoft Windows OS, Microsoft Office, PC hardware / software / tools, network troubleshooting (LAN and TCP / IP) and IT hardware
• At least 3-5 years proven membership of a globally oriented IT team.
• At least 3-5 years proven track record in a support role including experience in customer contact.
• Good supportive telephone manner and communication skills
• Self-motivated team member

Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork, ability and competitive drive, no matter what your background.