Looking for an early career hire for technical documentation to develop and deliver documentation in a fast-paced environmentProjects are complex with major impact.
Create technical product documentation for hardware and software products
Design and develop written and visual product-related information
Help develop a customer experience to unite information from multiple development teams and tools
Analyze customer information requirements and product specifications to define scope of work and documentation plan
Identify and address the needs of all user groups, including end users, system administrators, internal support engineers, product developers, and training developers
Tests documentation for install or administrative tasks to improve information deliverables and provide feedback on ease of use and user interfaces to product development
Manage workload in jira and source management tools git and github to manage changes in the shared work environment
Track and manage multiple work items simultaneously
Work with developers, testers, product managers, and tech support to identify new features and content that needs to be reworked
Work independently with some input from experienced team members
Recognize and raise issues with manager or engineering teams
Knowledge, skills and abilities:
Familiar with software infrastructure, development processes, software testing, system integration, release planning, software testing, and process automation
Familiar with rest apis, python, docker, kubernetes, jenkins, or git – huge plus
Knowledge of unix/linux operating systems as a user and as a writer for developers and system administrators
Oxygen, pandoc, typora, vsd, or similar tools
Ccms, dita
Experience
Understands concepts and develops in-depth working knowledge of products, applications, and systems in assigned area of responsibility
Ability to deliver on multiple project technical requirements, schedules, and information formats
Knowledge of containers, machine learning, data-science process a plus
Knowledge of tools and technologies relevant to content development and delivery.
Education
Typically, a first level university degree in related technical/communications fields and up to-5 years related experience – an internship is helpful
This role has been designated as ‘edge’, which means you will primarily work outside of an hpe office.
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