Job details
Salary
₹40,000 – ₹75,000 a month
Benefits & Perks
Provident Fund, Health insurance, Paid time off
Job Type
Full-time
Regular / Permanent
Qualifications
– International voice process (Preferred)
Benefits
Pulled from the full job description
Health insurance
Paid time off
Provident Fund
Full Job Description
· Responsible for the day-to-day supervision of a group of contact center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
· Regularly impart effective coaching to team members, ensuring consistent high-performance delivery
· Identify performance related issues,
develop an action plan for improvement and implement corrective actions.
· Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations.
· Communicate expectations to employees and provide timely updates.
· Provide subject matter expertise in handling escalated customer calls as needed
· Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
· Stay current on internal work processes, policies and procedures. Attend required manager development training
Job Types: Full-time, Regular / Permanent
Salary: ₹40,000.00 – ₹75,000.00 per month
Benefits:
– Health insurance
– Paid time off
– Provident Fund
Schedule:
– Rotational shift
Supplemental pay types:
– Joining bonus
– Overtime pay
Ability to commute/relocate:
– Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Experience:
– International voice process (Preferred)
Speak with the employer
+91 8240261003
– Health insurance
Hiring Insights
On-going need to fill this role
Job activity
–
▶️ International Voice Process
🖊️ heed jobs consultancy
📍 Hyderabad
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