Group Company: HDFC Bank Limited
Designation: Virtual Care-Officer Customer Care (OCC) (77_1051_100070)
Office Location: Medinipur Medinipur (Branch)
Customer Interaction & Query/Complaints Management
Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls)
o Prompt hotlisting of the card as per process.
o Logging the reissuance request basis per customer instruction, as per defined process.
Audit & Process Compliance:
Schedule Adherence & Service Productivity standards:
Educational qualifications preferred
Required work experience