Job DescriptionA good command in English is mandatory Interested candidates share your resume to email id: hidden_email Technical skills Required Installing software ,Diagnosing technical issue , Trouble shooting, Ticketing tools , Remote assistance ,Desktop support, phone support , Active directory , ITSM Ticketing tools , VPN & Remote dial In support , Managing Remote sites . Role 1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone (5.) Support for laptop, desktops, and printers. (6.) Personal dedication to providing high quality, superior service at all times. (7.) Microsoft environment knowledge (desktop & server). Role 1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone (5.) Support for laptop, desktops, and printers. (6.) Personal dedication to providing high quality, superior service at all times. (7.) Microsoft environment knowledge (desktop & server).Employement Category:Employement Type: Full timeIndustry: IT – Software Role Category: Technical Support / Helpdesk Functional Area: Not ApplicableRole/Responsibilies: Hcl Openings Remote Desktop Support-l2Contact Details:Company: HCL TechnologiesLocation(s): Multi-City, India
Keyskills:
ticketing tools
remote desktop
desktop support
remote desktop support
voice support
technical support
remote tools