HashRoot Limited Looking for Windows System Administrator at Kochi, Kerala, India Full Time

Overview:

We are in search of a skilled Windows System Administrator who possesses not only technical expertise in managing and troubleshooting Windows server environments but also experience in handling international clients, particularly those based in the US, UK, and Australia. The ideal candidate should be adept at providing top-notch server support and solutions through phone, chat, or ticketing systems, ensuring high levels of performance and security.

Key Responsibilities:

• International Client Support: Provide expert Windows system/server support to our international clients through phone, chat, or helpdesk.
• Managed Data Backup and Recovery: Implement and maintain robust data backup and recovery strategies to ensure data integrity and availability.
• Patch Management: Regularly update and patch systems to maintain security and performance standards.
• Backend Support Issues: Provide backend support, including troubleshooting and resolving complex technical problems.
• Troubleshooting Major Incidents: Actively troubleshoot and resolve major incidents impacting server performance and user experience.
• AD Basic Support: Offer basic support for Active Directory, including user management and group policy administration.
• Database Administration and Management: Oversee database systems, ensuring efficient operation, and performance optimization.
• Server Administration and Management: Handle advanced server configurations, management, and routine maintenance activities.
• Project Execution: Lead and contribute to projects such as server migration, email migration, and backup configuration and administration.
• Firewall Management: Manage firewall settings to protect network integrity and data security.
• Knowledge Sharing: Provide technical guidance and write knowledge articles to assist other support tiers.
• Required Skills and Qualifications:
• Proven experience in Windows Server administration and management.
• Strong understanding of Windows-related issues and troubleshooting methods.
• Experience in managed data backup and recovery.
• Proficiency in patch management and system updates.
• Skilled in diagnosing and resolving backend support issues.
• Capable of troubleshooting complex problems and major incidents.
• Knowledge of Active Directory and basic support skills.
• Experience in database administration and management.
• Demonstrated ability in handling server-related projects.
• Familiarity with firewall management principles.
• Ability to provide technical guidance and create informative articles.
• Manage and respond to Autodesk tickets promptly, ensuring timely resolution of software-related issues.
• Collaborate with internal teams and Autodesk support to address and resolve complex technical problems efficiently.

Education and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Relevant certifications in Windows administration or related areas are a plus.