Greenleaf Consultants Looking for Call Center Manager at India Full Time

Role Title Manager :- Call Centre

Reports to :- Digital Sales Head

Function Home Loan & LAP :- Sales

Location :- Mumbai (Mahape)

Level :- Manager/Sr. Manager

Budget :- 10 – 12 Lakhs fixed CTC

JOB PURPOSE

The prime objective of the role is to drive digital acquisition of Home Loan in Affordable Home Loan Segment through call Centre setup both inhouse and outsourced vendor location Call Centre Managers will be responsible for the day-to-day supervision of all Centre Agents and Supervisors. Track employee performance, attendance and fulfilment of daily KRA’s.

Call Centre manager will also be responsible for executing campaign strategies on existing franchisee and customer base to drive conversions and build strong digital sales funnel.

PRINCIPAL ACCOUNTABILITIES

– Hire & onboard call Centre executives.
– Coach & Train call Centre team on Mortgages Process and Customer Communication
– Evaluate Tele Sales performance and provide feedback to improve productivity
– Ownership and delivery of acquisition plan numbers through the Telesales.
– Work with Digital Lead aggregators on their Lead Funnel and drive conversion through call Centre team.
– Manage Call Centre Team to generate both inbound and Outbound business (Organic / Inorganic Leads, CIBIL Leads)
– Design and develop new innovative campaigns and review their performance to maintain healthy flow of leads; continuously evolve and ensure focus on data funnels for enhancing business generations
– Review Business generated on daily basis with Cluster Head to track daily call Centre Lead and Login funnels, Review lead owners and solve customer connect and acceptance issues

– Maintain & Manage Key Call Centre Metric, Connect Rate, Call Success Rate, Average Talk Time, Conversion Rate, Login Rate.
– Analyze Call center data and prepare reports for upper management

▶️ Call Center Manager
🖊️ Greenleaf Consultants
📍 India