Roles & responsibilities:
Key Responsible Area:
1] Overseeing the customer and its stakeholders onboarding process.
2] Making sure that customers are actively using the product and are deriving value from the product.
3] Evaluates and analyze Customer Needs, defining success metrics with the customer and delivering the same with the GoComet product and service
4] Builds Trust and Transparency with Clients and promote Customer Loyalty
5] A customer success manager is responsible for the health of your customer relationships. They offer product solutions for pain points and find opportunities to expand your business
6] Ultimately,
you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.
Key Performing Index
1] Customer success managers work to solve problems before they happen. Proactiveness
2] Customer onboarding TAT and Customer Activation TAT.
3] Performance in the Internal Projects, Customer success process improvement projects.
4] Understanding client process and Command on GoComet product knowledge
5] Contribution to Team Improvement and taking Initiative
6] CSAT score
Personality And Skills Traits (Must Have)
1] Strong verbal and written communication
2] Analytical and process-oriented mindset
3] Comfortable working across multiple departments in a deadline-driven environment
4] Active team player, self-starter, and multitasker who can quickly adjust priorities
5] Passionate, Communication Skills, Street smart, Negotiation Skills, Flexible and Adaptable
Must Haves:
1] Taking a consultative approach in helping clients overcome issues and achieve goals
2] Command over MS Excel
3] Facilitate interaction and workflow between project team members, to ensure deliverables are on time
4] Collaborate, problem-solve, and/or strategize situational tasks with team members
5] Emotional Intelligence
Shift: US Shift
Why Gocomet?
GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality.
We’re seeking individuals who embody our core values, character, and attitude.
While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy. Our recruitment processes reflect this belief.
Look no further if you’re looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work. We’re ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our culture and values.
We’re an equal-opportunity employer. We welcome qualified applicants from all races, colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities.
We are hiring for multiple positions.
For any queries, feel free to write to [email protected] Know more about us:
Powered by JazzHR
4KefK5fW25
Show more Show less
1. Prepare and distribute assignments and numerical, language and logical reasoning tests. 2. Handling inbound calls and emails in a...
Apply For This JobB.Tech or other graduation in Information and technology degree is must. MCP certification 24/7 environment support model. Minimum 2 year...
Apply For This JobPlease note : This is an urgent role to fill. Please apply if you a are able to join in...
Apply For This JobWhat impact will you make? Every day, your work will make an impact that matters, while you thrive in a...
Apply For This JobClearFeed is building AI Native Helpdesks on Slack and MS Teams. We are seeking a product owner to drive our...
Apply For This JobJob Description The ideal Senior UI developer will be part of a team to work on converting the designs provided...
Apply For This Job