Genpact Looking for Manager – IT Operations at Haryana , Faridabad Full Time

Job type full-time

Full job description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing itNow, we are calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent itCome, transform with usTransformation happens here, come be part of our exciting journey!
Are you looking for? inviting applications for the role of manager-it operations
In this role you will be responsible for partnering with your business stakeholders as an it service delivery manager / account managerYou will be helping to convert business requirements to it infrastructure requirements, helping implement it infrastructure upgrades to improve overall system performance and ensure high levels of security, document process controls, step by step procedures, key input-output information for all activitiesYou will explore opportunities to reduce the it operational costs working with business and corporate teams.
Responsibilities:

Manage relationship with client, internal business team, customer it organization, corporate it team, and other stakeholders.
Ensure all escalations/issues are proactively identified, addressed, and closed with documentation.
Regular reviews for client and corporate initiatives / projects / it implementations across towers including applications, products etc.
Drive it governance meeting with client it, business teams
Ensure zero major incidents due to hygiene issues for the account/s
Report out performance metrics, dashboards, monthly updates, and issue progress to internal and client, business, and it leaders as and when required
To enable the conduct of infosec compliance audits across all account/s
Ensure 100% contractual compliance from it standpoint for all accounts managed
Ensure all sla metrics are met as per agreed sla norms
Actively participate in it risk identification and mitigation
Ensure effective business continuity planning & delivery
Proactive communication on all the ongoing efforts as well as risk & mitigation plans requiredAll the efforts, approvals & communications have been documented
Partner with internal audit teams to help enhance processes, systems, and teams to deliver an outstanding customer experience by conducting deep dive analysis, identifying issues and fix with a sustainable solution.

Qualifications we seek in you!
Minimum qualifications:

Graduate, preferred in it stream
Expertise in it with one of it infrastructure domain of which must have been in it operations and dealing with international stakeholders.
Experience in driving it operational metrics, planning, and conducting client and internal businesses it operational governance and tracking action items to closure.
Sound understanding of converting client and biz requirements and deliver with the help of team and vendor organization.
Ability to interact with technical and business, executive leadership and operational staff and act as a thought partner
Ability to communicate clearly and concisely, both orally and in writing
Strong negotiation and analytical skills with experience in using excel and powerpoint
Flexible to accommodate time-zones as to meet the client demands, clients being geographically dispersed
Excellent interpersonal and communication skills
Ability to work both independently and in various team settings
Ability to work under pressure with a strong sense of setting priorities

Preferred qualifications

Knowledge in cloud domains would be an added advantage
Knowledge in application development / digital would be an added advantage

Genpact is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable lawsGenpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovationFor more information, visit www.genpact.comFollow us on twitter, facebook, linkedin, and youtube.

Job manager

Primary location india-gurugram

Education level bachelor`s / graduation / equivalent

Job posting jun 9, 2022, 2:47:00 am

Unposting date aug 8, 2022, 1:29:00 pm

Master skills list domain

Job category full time

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Posted 30+ days ago