Genpact India Looking for  Process developer-Customer Service at Noida, Gurugram Full Time

Job Description With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.Are you the one we are looking for We are inviting applications for the role of PD, Customer Service In this role, you will be responsible to exhibit innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.ResponsibilitiesYou should respond to customer queries and concernsYou should provide support for data collection to enable Recovery of the account for end user.Maintain a deep understanding of client process and policiesReproduce customer issues and call out product bugsProvide excellent customer service to our customersYou should be responsible to demonstrate capacity for critical thinking and analysis.You should be responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environmentQualifications we seek in youMinimum qualificationsAny graduate degree or equivalent with an excellent academic recordMeaningful work experienceExcellent Interpersonal SkillsPreferred qualificationsRelevant experience in a customer service role chat/email/voiceEffective probing skills and analyzing / understanding skillsAnalytical skills with customer centric approachExcellent proficiency with written English and with neutral English accentYou should be able to work on a flexible schedule (including weekend shift)Good attention to detailGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.Employement Category:Employement Type: Full timeIndustry: IT – Software Role Category: Customer Service (Domestic)General / Other Software Functional Area: Not ApplicableRole/Responsibilies: Process developer-Customer ServiceContact Details:Company: Genpact IndiaLocation(s): Noida, Gurugram

Keyskills:  

sap
accounts
accounting
customer relations
basis
customer focus
data collection
customer service
customer centric
analytical skills
critical thinking
flexible schedule
go
visit
color
english
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