Job Description With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.Inviting applications for the role of Process Associate, Customer Service TransactionsResponsibilities:Transaction processing according to standard work & SOPPrioritize transactions according to detailed guidelines to meet SLAPlans and prioritizes tasks and work responsibilities to achieve objectivesComprehending and responding to customer inquiries. Identify, research, and resolve problems.Assist with/perform other team tasks as the need arises.Ability to accurately interpret and compile information from a variety of sources and systemsEnsure that turnaround time and quality of the work meets Company service standardsWork well with Onshore /Offshore and customer in an encouraging and professional manner via email and on callsHandle own work in process and support team efforts to ensure that individual, team goals are met.Maintain key records like working files, email for reference and audit purposeAbility to handle basic day to day requirements of excelQualifications:Minimum qualificationsGraduation in any stream except B.Tech and Technical Graduation & LawPreferred qualificationsRelevant Insurance experience preference to Customer Service backgroundGood English Communication (Both written & verbal)Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful dataDisplays energy and enthusiasm in approaching the jobAbility to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer serviceReady to work on stretched working hoursAbility to independently work well with internal and external customersCustomer service focusBasic Computer knowledge along with typing speed of 25 words/minuteInsurance knowledgeGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.Employement Category:Employement Type: Full timeIndustry: IT – Software Role Category: Sales / BD Functional Area: Not ApplicableRole/Responsibilies: Process Associate-Customer ServiceContact Details:Company: Genpact IndiaLocation(s): Noida, Gurugram
Keyskills:
customer relations
insurance
quality
sales
sap
high analytical skills
typing speed
standard work
customer focus
customer service
equipment supply
analytical skills
professional manner