Genpact India Looking for  Process Associate – Customer Care- Non Voice at Hyderabad Full Time

Job Description With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Are you the one we are looking for We are inviting applications for the role of PA, Customer Service In this role, you will be responsible to exhibit innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications. Responsibilities You should respond to customer queries and concerns You should provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and call out product bugs Provide excellent customer service to our customers You should be responsible to demonstrate capacity for critical thinking and analysis. You should be responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you Minimum qualifications Any graduate degree or equivalent with an excellent academic record Meaningful work experience Excellent Interpersonal Skills Preferred qualifications Relevant experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Good attention to detail Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Employement Category:Employement Type: Full timeIndustry: IT – Software Role Category: General / Other SoftwareCustomer Care Executive Functional Area: Not ApplicableRole/Responsibilies: Process Associate – Customer Care- Non VoiceContact Details:Company: Genpact IndiaLocation(s): Hyderabad

Keyskills:  

customer relations
insurance
quality
sales
sap
customer focus
data collection
customer service
customer centric
critical thinking
flexible schedule
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visit
color
english
twitter
context
recovery
pa
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