Job Description Genpact Function : OperationsDesignation : PA/PDDomain : Requisition to Purchase Order ManagementLocation : Hyderabad Pocharam, IndiaShift : 6pm to 3am IST We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies ways of working. Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do on a foundation of unyielding integrity. We are Genpact. Transformation happens here. Come, be a part of our exciting journey Inviting applications for the role of PA/PD, PO ManagementResponsibilities Running compliance checks on all free text PR (Purchase Requisition) incoming via Coupa, create POs post successful compliance checksRoute PRs via approved Buying Channels (catalogs or web-forms) and preferred vendorsHandling inquiries from internal customers as well as from external vendors and delivering professional, helpful, high quality service and assistance before, during, and after the customers requirements are metMaintaining clear records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions takenMaintaining and updating content in Coupa for category cards, catalogs, preferred vendors, web-forms, to ensure accurate content that is easily accessible to all our business partnersAct as liaison to the Accounts Payable team to resolve PO related invoice issuesSupervising generic email box for incoming queries as well as resolving them as per the agreed SLAsKeep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposesFollow-up with requesters/co-functional teams to provide quick resolutionsFollowing-up up with suppliers/vendors whenever requiredProvide periodic updates to users/impacted parties on the status of the ticket/issue raised;Transfer/raise/coordinate inquiries to appropriate teams for resolutionFind opportunities to improve or to streamline the processProactively take action and identify Continuous Improvement opportunities.Qualifications we seek in youMinimum qualifications Good Verbal and Written Communication Skills (English)Customer Service Skills Telephone / EmailBasic Knowledge of MS Office Applications like Excel, Word, PowerPointMeaningful working experience in the Procurement field (12-18 months) Preferred qualifications Working experience on Coupa or AribaExposure to Source to Pay cycle Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.Employement Category:Employement Type: Full timeIndustry: IT – Software Role Category: General / Other SoftwareIT Operations / EDP / MIS Functional Area: Not ApplicableRole/Responsibilies: PA-ProcurementContact Details:Company: Genpact IndiaLocation(s): Hyderabad
Keyskills:
source to pay
ms office
fortune 500
lead change
purchase order
customer focus
accounts payable
customer service
corporate liaison
working experience
communication skills