Genpact India Looking for  Management Trainee – Critical Incident Expert at Noida, Gurugram Full Time

Job DescriptionManagement Trainee-Critical Incident Expert ResponsibilitiesPreparing dashboards & presentationsPerforming Analysis, Trending based on CI & technology Preparing Daily, Weekly & Monthly reportsCheck Service Now que regularly and assign tickets to respective Incident ManagerPublish notifications & updates. Take regular updates from Users / Technical team and publish same for Senior leadership consumptionAdhere to the Responsibilities detailed in the Major Incident ProcessCommunicate appropriate updates to users & Management Answer user questions / queriesResponsible for driving Skype chat & conference bridge(s) and Managing communication for infrastructure events triggered by monitoring console.Qualifications we seek in youMinimum QualificationWorking knowledge of Service Now Ticketing tool and Service Now based reporting & Analytical skills is mustAdvance knowledge of Microsoft ExcelRelevant years of experience in the ITIL driven IT management environment, Service Now driven reporting & Major Incident ManagementWe are looking for candidate in Delhi NCR only Preferably NoidaExcellent English communication skills (written and oral), with experience interacting with all levels of management both within Company and Customer organizationsITIL trained. ITIL Foundation certificate will have additional advantageL1 knowledge of Desktops, Network & Servers. Should have knowledge of Network, DNS, DHCP, AD. Technical certification like MCP/advance diploma etc. will have added advantageResource should be stable, no frequent job changes. Should have spent at least 24 months in current organization Strong interpersonal and teamwork skills & positive attitude.Preferred QualificationsExcellent communication and written skillsGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Employement Category:Employement Type: InternshipIndustry: IT – Software Role Category: General / Operations Management Functional Area: Not ApplicableRole/Responsibilies: Management Trainee – Critical Incident ExpertContact Details:Company: Genpact IndiaLocation(s): Noida, Gurugram

Keyskills:  

accounts
finance
accounting
sales
reporting
music making
it management
customer focus
analytical skills
communication skills
itil foundation