GE Appliances Looking for Senior Customer Service Associate (Remote) at Remote Full Time

Job type full-time remote

Full job description

Description

Job location

Usa, columbus, oh

Job posting title

Senior customer service associate (remote)

The challenge

The senior order management representative – contract champion works closely with national single-family customers, the field sales team, and local delivery agents to manage national single-family account portfoliosResponsibilities include managing single-family projects from the time of order through home close including any needed post-sale supportThis entails establishing strong business relationships with the customers, field sales teams, local delivery agents, and other inter-departmental personnel to ensure requested delivery dates are met with accurate and efficient order processing leading to project success.
If you are organized, detail-oriented, customer-focused, and inquisitive, our contract champion position is an excellent opportunity to grow your skills and take the next step in your career.

What you will do

Work in a project management capacity to manage single-family project accounts from the time of order through home close including any needed post-sale support.

Handle incoming calls and emails from national single-family customers and internal partners
Interact and coordinate with all necessary stakeholders to successfully resolve customer issuesCommunicate and respond to requests in a timely manner
Support order management for assigned accounts
Interact with fulfillment for product delivery dates
Partner with local delivery agents to ensure delivery execution
Provide post-sale support including scheduling service and ordering parts
Own resolution of customer concerns, including data management, capturing all facts surrounding complaints, including steps taken to resolve issues, and respond to any letters of inquiry.
Ensure positive customer experience
Support overall customer service team as needed

What you need to succeed

Required qualifications

Minimum of 2 years prior experience in customer service, consumer operations, or related fields
Experience managing projects from start through completion
Excellent sense of ownership with proven follow-through skills
Proven attendance record showing dependability/accountability to work as scheduled

Desired qualifications

Bachelor’s degree or equivalent relevant experience
Prior experience as a gea customer service representative or as an asi customer advocate
Prior experience supporting single-family customers through order, ship, bill or post-sale
Prior experience working with supplypro

Position requirements

Organized and detail-oriented with prior project management experience or experience
Self-motivated and inquisitive with desire to go above and beyond for each customer
Customer focused
Strong computer skills, proficiency with the microsoft office suite including experience manipulating excel reports and the ability to manage multiple web-based applications at one time.
Excellent interpersonal and oral communication skills.
Strong email/voicemail management; ability to follow-up on customer calls/issues in a timely manner.
Flexible with ability to take direction from management yet work independently to achieve goals.
Flexibility with work scheduleCandidates must be available to work pre-determined shifts m-f based on regional support hours (i.eNormal business hours for time zone supporting).
Relocation provided: no

The starting salary for this position is non-negotiable at $19.23/hr.

Ge appliances is an equal opportunity employerEmployment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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Job activity

Posted 7 days ago