The srConference planner is a critical support role within the global content teamResponsible for supporting the team and ensuring content delivery to our it summit conferences in this region creating exceptional customer experiences for attendees, sponsors and associates attending conferences
Primary responsibilities:
Flawless delivery of assigned conferences (virtual and in-person) annually while working as part of the global content team
Communication and collaboration across conference teams to ensure seamless delivery of first class conferences
Work closely with program management and conference management in developing a client-focused agenda, develop and roll out new processes for session management and agenda guidelines
Be a key member of the global conference content team – build effective relationships with peers in all regions, take and share best practices to continuously raise the level of our conferences across the world
Actively participate in the process of improving conference features and programs and encourage attendee feedback
Constantly evaluate the experience, feedback and results and implement changes accordinglyCreate detailed post-conference analysis reports and conference debriefs for review with management/other team members
Identify and track conference navigator tool enhancements and work with the conference technology team on improvements and testing
Effective project management including ownership and adherence of timelines and templates
Partner with the creative attendee journey team to create and improve attendee experience
Partner with the logistics team on capacity planning, projection models and room placement
Respond to client questions and problems accordingly both pre-conference (virtually and in-person)
Manage conference content execution to include room monitor management, capacity management, session scanning and feedback
Adhere to expense management practices
Expected results:
Flawless client experience
Flawless execution with high client satisfaction scores and strong client retention
Build and maintain excellent working relationships
Achievement of financial objectives
Engagement and effective management of suppliers
Exceptional operational efficiency
Qualifications:
Bachelors degree with focus on events and/or marketing preferred
3-5+ years of business meeting planning experience
Budget management abilities
Project management experience
Exceptional customer service skillsExcellent communication skills, both written and verbal that will provide the ability to communicate effectively with clients at all levels.
Must be self-motivated, collaborative and solution oriented
Effective at building relationships with internal and external clients.
Excellent organizational skills and an ability to work well under pressure and meet deadlines.
Ability to travel.
Ability to multi-task and work in a quick changing environment and be flexible
Understanding and appreciation of technology
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Job requisition id:67629
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