Furniture World Looking for Customer Care at Surat Full Time

– UK based e-commerce company

– Neutral accent but understand British accent

–
Resolve product or service problems by clarifying the customer’s
complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction
or adjustment; following up to ensure resolution.

– Maintains customer records by updating account information.

–
Customer Service, Product Knowledge, Quality Focus, Problem Solving,
Documentation Skills, Listening, Phone Skills, Resolving Conflict,
Analysing Information, Multi-tasking

– Receive incoming calls

– Keep records of customer interactions, process customer accounts and file documents

– Follow communication procedures, guidelines and policies

– Greet customers warmly and ascertain problem or reason for calling

– Cancel or upgrade accounts

– Assist with placement of orders, refunds, or exchanges