Fulfillment Center Services Looking for Ecommerce Customer Service Representative at Remote Full Time

Responsibilities and Duties

Job Description:

· Respond professionally to phone, e-mail and online chat inquiries, which include placing orders and answering questions

· Respond to and resolve online customer complaints

· Overseeing the Customer Service functions of our various B2C marketplaces such as Amazon, walmart

· Order management between web based systems and company ERP &WMS Systems

Requirements:

This is a virtual job (work from home) with US EST Timings (Night Shift Times as per Indian Time)

· Strong communication skills

· Math skills required, specifically related to analyzing sales and inventory

· Must enjoy working in a fast-paced, collaborative team environment.

· Strong working knowledge of external systems, PC based internet with software applications (Internet, Microsoft Office — Outlook, Word, Excel).

· Strong verbal (phone) communications utilizing active listening and clearly speaking to customers.

· Strong written (email, live chat) communications utilizing proper grammar and punctuation.

· Ability to work independently.

· Well-developed sense of urgency and follow through.

· Ability to multitask: multiple systems, screens, and tasks during customer contacts.

· Time management and Adherence to schedules.

Job Types: Full-time, Regular / Permanent

Benefits:

• Work from home

Schedule:

• US shift

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Remotely:

• Yes