Fulcro Looking for Desktop and Network Engineer at Mumbai, Maharashtra, India Full Time

Fulcro is hiring Desktop and Network Engineer for Mumbai location.

Job Summary: The Desktop & Network Engineer will be responsible for managing and maintaining office systems, networks, and applications to ensure optimal performance and security. This role involves troubleshooting hardware and software issues, implementing network solutions, and providing technical support to end-users. The ideal candidate should have a strong background in desktop support, network administration, and be familiar with a variety of business applications.

Responsibilities:

1. Desktop Support:

• Provide technical support for desktop hardware and software issues.
• Install, configure, and maintain desktop operating systems and applications.
• Troubleshoot and resolve hardware and software problems in a timely manner.
• Set up and configure new computers for employees.

1. Network Administration:

• Manage and maintain the office network infrastructure.
• Monitor network performance and ensure its availability and security.
• Implement and maintain network security protocols, including firewalls and VPNs.
• Perform regular network maintenance tasks, such as backups and updates.

1. Server Management:

• Administer and maintain servers, ensuring optimal performance.
• Install and configure server operating systems and applications.
• Monitor server health and implement necessary updates and patches.
• Troubleshoot server-related issues.

1. Application Support:

• Support and troubleshoot business applications used within the organization.
• Collaborate with vendors for application updates, patches, and issue resolution.
• Ensure compatibility and integration of new applications with existing systems.

1. Security:

• Implement and enforce security best practices for desktops, servers, and networks.
• Conduct regular security audits and vulnerability assessments.
• Respond to security incidents and take appropriate measures to mitigate risks.

1. Documentation:

• Maintain accurate documentation for network configurations, hardware inventory, and software licenses.
• Create and update user guides and documentation for common troubleshooting procedures.

1. Collaboration:

• Collaborate with other IT team members and departments to ensure seamless operation of systems.
• Provide training and support to end-users on new technologies and applications.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience as a Desktop & Network Engineer or similar role.
• Strong knowledge of desktop operating systems (Windows, macOS) and office applications.
• Experience with network protocols, firewall configurations, and VPN setup.
• Familiarity with server administration and virtualization technologies.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Windows 10 are a plus.