Job Description
• They must possess a professional attitude towards customers.
• The representative should also demonstrate a positive attitude while handling customers.
• They should also communicate well with customers through numerous communicationchannels.
• Coordinate with Vendors for managing transport , pilot lounge , stationery , goods inwardand outward.
• The employee must also identify causes that led to customer complaints and then resolvethem with possible solutions.
• They should also have in-depth knowledge about business based on which they can managecustomer complaints.
• The staff must also record customer feedback for process improvement as per companyprocess.
• Communicate and coordinate effectively with internal departments
• Maintain customer database as per company process
• Follow company process accurately and efficiently
Skill Set required
• Candidates must hold a general education degree or a basic high school diploma.
• The candidate should always be calm and patient with customers.
• Candidates must have basic skills in computers.
• Candidates with relevant experience in customer service are a preference..
• High level of professionalism (you are one of the faces of the company!)
• Ability to handle stress
• Excellent verbal and communication skills
• Organized and Multi-tasking
• Ability to learn other software systems relatively easily
• Good writing skills (email etiquette)
• Team player
• Empathy
• Confidentiality
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