Job Name : Multiple Positions
Salary : 20000 – 21000 a Months
Exp: 0 – 1 years
Company Name : Flipkart
Location : Remote
Qualification : Any Graduate
Language : English/Hindi
Job Info –
About Flipkart
The Flipkart Group is one of India’s leading digital commerce entities and includes group companies Flipkart, Myntra, and PhonePe. Started in 2007, Flipkart has enabled millions of consumers, sellers, merchants and small businesses to be a part of India’s e-commerce revolution. With a registered customer base of over 200 million, offering over 150 million products across 120+ categories. Our efforts to democratize e-commerce in India, driving access and affordability, delight customers, create lakhs of jobs in the ecosystem and empower generations of entrepreneurs and MSMEs has driven us to innovate on many industry firsts. Flipkart is known for pioneering services such as Cash on Delivery, No Cost EMI and easy returns – customer-centric innovations that have made online shopping more accessible and affordable for millions of Indians.
Driven by the passion of ‘Flipsters’ and our core values of Audacity to Win, Bias for Action and Customer First, with Integrity – Flipkart’s work policies reflect the company’s efforts to create a progressive work environment that drives inclusion and innovation and encourages work-life balance. Ranked at #1 in LinkedIn’s ‘Top Companies to Work For in 2019’, among the ‘100 Best Companies for Women by Avtar and chosen among the Top 3 Most Desirable new-Age Recruiters by Dare2Compete, Flipkart is the ideal place to start and achieve great heights in your career.
About Ekart
EKART is India’s largest logistics and supply chain company. Established in 2009, EKART as Flipkart’s in-house supply chain arm has powered the growth of Flipkart with innovations such as Cash on Delivery, In-a-day guarantee, Same-day guarantee. EKART delivers on a consistent excellence in consumer experience by delivering reliably and managing variability at scale. With a renewed mission of transforming core supply chain through technology, EKART is now offering the same proposition to Brands, Sellers, Platforms and Consumers outside of the Flipkart Group.
What you’ll do
- Keep a track of all Ekart metrics which may impact the health of supply chain
- Set up and Streamline processes across all assets for all issues which may impact reliability
- Be the point person to liaison between Ops and the customer SPOC (Daily Sync up)
- Ad-hoc breakdowns/disruptions to be managed and also communicated to customers (external or internal)
- Manage the planned events (spike in volumes) by employing the predefined and/or newly identified/aligned levers
- Manage Asset operations assurance by close monitoring of operations, stakeholder management & designing right playbooks
- Pull up scorecard metrics for eKart along with first cut RCA for the metrics
- Weekly summary for POC & Pilot shipments for all clients
- Do deep dives on recurring issues and bring a systematic closure to those issues
- Process review and improvement in all function areas where CT interacts
- Playbook review for all assets with CT asset Ops, E2E customers, E2E services along with Asset CT, E2E CT teams
- Provide inputs to product development with CT’s point of view after collaborating inputs from various stakeholders
- Exercise preset levers and/or new identified levers in the event of breakdown/disruption for Tech issues, external issues and internal operations
- Build levers for new scenarios disrupting the flow for respective assets
- Monitor shipment flow, pendency’s, cut off misses, functional breaches, breach risks in the respective assets
- Conceptualize and own action items to improve service/speed/reliability/experience across Flipkart’s Product, Tech, Design and Operations teams
What You Will Need
- Ability to think on your feet and take fast decision
- Be great at stakeholder management
- Have the rigour to drive improvements
- Strong customer focus
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