Grade – 5/6
Reporting – Lead DS Operation
Location – As per requirement
The Flipkart Group is one of India’s leading digital commerce entities and includes group companies Flipkart, Myntra, and PhonePe. Started in 2007, Flipkart has enabled millions of consumers, sellers, merchants and small businesses to be a part of India’s e-commerce revolution. With a registered customer base of over 200 million, offering over 150 million products across 120+ categories. Our efforts to democratize e-commerce in India, driving access and affordability, delight customers, create lakhs of jobs in the ecosystem and empower generations of entrepreneurs and MSMEs has driven us to innovate on many industry firsts. Flipkart is known for pioneering services such as Cash on Delivery, No Cost EMI and easy returns – customer-centric innovations that have made online shopping more accessible and affordable for millions of Indians.
Driven by the passion of ‘Flipsters’ and our core values of Audacity to Win, Bias for Action and Customer First, with Integrity – Flipkart’s work policies reflect the company’s efforts to create a progressive work environment that drives inclusion and innovation and encourages work-life balance. Ranked at #1 in LinkedIn’s ‘Top Companies to Work For in 2019’, among the ‘100 Best Companies for Women by Avtar and chosen among the Top 3 Most Desirable new-Age Recruiters by Dare2Compete, Flipkart is the ideal place to start and achieve great heights in your career.
About the team
Hyperlocal is the newest team under the Flipkart umbrella, with the sole mission to provide Best Customer experience & Customer Delight serving the gamut of products under the Flipkart platform. The team would enable Customers with multiple choices of faster deliveries bridging the gap of Urgent Customer Needs with a wider array of selection. The team is a high intensity team with the perfect blend of folks bringing complementary expertise from Fulfillment Centers, Last/Middle Mile & Customer Services.
About the role
The Incumbent will manage the end to end shift operations making sure that customer orders are processed and deliver the best experience. The incumbent would manage people to ensure that operations run smoothly and metrics are achieved. The incumbent is also expected to build stakeholder relationships along with maintaining inventory reco records.
What you’ll do:
Darkstore Operations Handling :
Control shrinkage at store, and ensure complete adherence to SOPs & processes.
Ensure quick fulfillment of orders in the shift while meeting customer expectations and delivery SLAs.
Achieve L0 Metrics targets at the store
Ensure/Monitor that all assets are in working condition, and are accounted for.
Ensure timely completion of inbound and outbound activities (No pending Inbound / dock should be greater than 4 hours)
Callouts for Tech issues and system issue if any along with raising tickets
On time cash reco to be done
Picking & Put away to be done on time.
Ensuring all the vehicles are parked at the right place near the facility.
Inventory Handling :
Manage store inventory, and conduct daily assessments on inventory health.
Ensuring all order are cleared as per schedule
Manpower Management :
Manage off-roll employees, and ensure timely updates on availability & performance of store staff.
Managing People roaster
Vendor Handling :
Liaise with last mile delivery executives to ensure timely delivery of orders to customers.
All vendor invoices to be cleared on time
Audit & Quality :
Ensure audit scores at the dark store remain well above mandated thresholds.
Maintaining Flipkart’s standards of hygiene & quality across darkstores.
Maintaining 5s in the store
MIS & Reporting :
Generate timely reports on store activities, and metrics.
What you’ll need:
Minimum 2-5 years experience with warehousing,supply chain,FMCG
Strong experience in scaling up of operations or greenfield scaleup experience
Strong analytical approach to problem-solving with a metrics-driven focus
Knowledge of fulfillment/warehouse/ distribution/first – mid – last mile operations
Extraordinary Change Management skills: Processes, Policies, Training & Systems