Flexera delivers Technology Value Optimization solutions that enable some of the largest companies in the world to inform their IT so they can transform their IT. From on-prem to the cloud, companies can get the IT asset data needed to rightsize, reallocate spend, reduce risk and maximize ROI.
Experienced Support Leader responsible for overseeing a team of Technical Support Engineers, ensuring team, customer, and operational success. Responsible for team/management direction and ensuring work aligns with Flexera’s business goals. Will drive focus on accuracy, timely feedback, and customer satisfaction by coordinating the efforts of the team and using influence to expedite critical/escalated cases. Develops a broad understanding of customer needs and understand expectations from enterprise-level customers. Drives the knowledge-sharing mindset, methodologies, and tools. Develops Technical Support processes, ensures proper documentation and recording of all activities and communication. Desires to be part of a superb team in a company that is recognized as an industry leader.
Responsibilities:
Qualifications, Education and Experience:
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.
Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing [email protected].
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