FIS Global Looking for Work from Home Eligible: Customer Service Associate II – Little Rock, AR at Remote Full Time

Job details

Job type full-time remote

Benefits pulled from the full job description

Dental insurance health insurance on-the-job training vision insurance work from home

Full job description

Position type :

Full time

Type of hire :

Experienced (relevant combo of work and education)

Education desired :

General equivalency diploma

Travel percentage :

0%

Job description

We are fisOur technology powers the world’s economy and our teams bring innovation to lifeWe champion diversity to deliver the best products and solutions for our colleagues, clients, and communitiesIf you’re ready to start learning, growing, and making an impact with a career in fintech, we’d like to know: are you fis?

About the role:

As a valued member of our team, you will be responsible for responding and resolving different consumer inquiries mainly by phone regarding banking activitiesMost of the questions will be about normal banking activities (online access, card replacements), while others may require your critical thinking skillsYou will be required to meet standards regarding quality, schedule adherence and other metrics that would be outlined during trainingAfter you successfully mastered the skills of this role you may be tasked to provide mentoring to less experience associates.

About the team:

This dedicated banking team is one of our most innovative groups and is part of our customer interaction management organizationAside from a great leadership staff the group includes 30+ associates across two fis sites that are well trained with a desire to provide superior customer serviceThis team is growing quickly yet focused on crafting an incredible “white glove” experience for our client’s consumersWe value and expect thoughtfulness and high performance from everyone at fis and look forward to having you on the family! at fis we believe that our front-line associates are as important as our clients and consumers for whom we provide world-class services and support.

What you will be doing?

Work from eligibility is based on performance and business needs; associates will report to the office if their performance does not meet standards or if the client or fis requires a return office
T raining 9:00am – 5:45pmet/8am-4:45pmct (2-6 weeks)
On the job training schedule will vary (2 weeks)
Working an eight hour (8) schedule, we are open 24 hours
Flexibility to work up to 10 hours of mandatory overtime might be required
Participant in frequent up-training to expand overall knowledge of processes and services

What you will need:

High school diploma or ged
Prior call center experience, banking experience is preferred
Outstanding customer service skills (verbal and written) that foster customer satisfaction
Excellent computer navigation and operation skills
Ability to work independently and in a team environment

At fis, we are as committed to growing our employees’ careers as our own businessWe offer:

Attractive benefits including medical, dental, and vision coverage
Inclusive and diverse team atmosphere
Professional and personal development
Resources to contribute to your community
Competitive salary and benefits

.

Also, overtime work is an essential function of this positionFrom time to time you could be required to work overtime.

Privacy statement

Fis is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clientsFor specific information on how fis protects personal information online, please see the online privacy notice.

Eeoc statement

Fis is an equal opportunity employerWe evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristicsThe eeo is the law poster is available here supplement document available here

For positions located in the us, the following conditions applyIf you are made a conditional offer of employment, you will be required to undergo a drug testAda disclaimer: in developing this job description care was taken to include all competencies needed to successfully perform in this positionHowever, for americans with disabilities act (ada) purposes, the essential functions of the job may or may not have been described for purposes of ada reasonable accommodationAll reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing model

Recruitment at fis works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agenciesFis does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Job activity

Posted 14 days ago