Ferrero Looking for Asia IT Delivery Center Manager at Pune, Maharashtra, India Full Time

Job Location: Pune

Pune

Company Description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

As part of the IT Strategic vision launched since November 2020 the IT Organization foresees the setup of 3 Area IT Delivery Centers (2 already launched and working in Europe and America and 1 under setup phase in Asia) in order to achieve the following objectives:

• Act as ONE global IT organization located in a geographically distributed fashion
• Ensure solid project execution (BUILD) and stable operation (RUN) for assigned initiatives
• Coordinate cross-Platform project & services, assuring proper capabilities and capacity in cooperation with the IT Platforms
• Enable “follow the sun” 24/7 service delivery
• Coordinate high priority incident handling, in cooperation with the IT Service Management and Operation teams

Main Responsibilities:

APPLICATION AND INFRASTRUCTURE LIFECYCLE MANAGEMENT

• Supervises application/infrastructure lifecycle, from development and configuration to maintenance (including tests and deployment into the production environment) ensuring solution consistency
• Contributes to Quality assurance effort in the Delivery Centre avoiding business disruption
• Supervises implementation of projects in the Delivery Centre
• Is actively involved in cross platforms/Functions initiatives, ensuring proper capabilities
• Ensures the recommended procedures, work methods and standards for regular operations are developed and maintained
• Supports the decommissioning of legacy applications aligned with application roadmap
• Set up regular governance meetings and integration mechanisms to enforce cross platforms/ cross Functions solutions coherence.
• Capacity planning of the assigned DC to guarantee the best resources allocation based on the activity plan defined by the Platform and Area leaders.
• Support platform leaders with the capacity planning for project activities and for the correct skill allocation / availability aligned with the target architecture evolution

Service MANAGEMENT

• Ensures that the applications and infrastructure landscape is up, running and meeting the business requirements as per the agreed Service Level Agreements
• Escalates to the Technology engineering, run and Service Management Leader any relevant issues
• Oversees support team activities and operations (including end user, application and infrastructure support) to drive customer satisfaction and deliver the best IT customer support experience to the Organization.
• Provides situation management services to promptly react to high priority incidents as part of a 24/7 system.
• Ensures proper root cause analysis to guarantee permanent incidents/problem resolution

External Sourcing

• Manage external resources sourcing ensuring provision of high-quality skill to support project delivery and operations
• Create lasting beneficial relationships with strategic external partners

Administrative Project Management

• Manage IT intercompany cost recharging and other administrative processes in the DC

Relationship Management

• Create excellent relationships with other parts of the IT organization, facilitating information sharing across platforms, the RUN and governance/planning teams
• Collaborates with Platform Leaders and Technology Engineering, Run & Service Management Leader to ensure best resources allocation
• Develop people network (communities of practice), internally and externally and leverage it

Resources Management

• Is accountable for managing assigned people, ensuring a management system based on Group values, motivation, competence development and empowerment
• Promote the proper communication and cascading through the line managers to the teams
• Recruits, manages, motivates, coaches and develops own teams
• Guarantees Human Resources professional development, evaluating people and proposing development initiatives

Who we are looking for:

Bachelor’s degree preferably in IT with more than 15 years of work experience

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are – dedicated to crafting brilliant results for consumers around the world.