Job summary:
The virtual account manager (vam) in gds is primarily responsible to work with the with account leadership to support the planning and implementation of the account activation strategyThe vam will closely work with the global client service partner (gcsp) and client executive (ce) to drive global account activation; drive account management excellence; sales and program management; and account communications & administration and will perform all the activities that doesn’t require client proximityHe / she ensures that all locations and service lines (sl) of the firm are actively engaged around our global accounts and that we deliver exceptional client service (ecs) in all internal and external encountersThis role will be aligned to gcsp / ce / account team and will be based in a non-client proximate location
Essential functions of the job:
Account management & acceleration support:
Implement global account activation center of expertise (coe) strategy, methodology and processes at account level
Co-develop account strategy working with account leadership and drive global execution of account plan
Support account team in driving service line planning activity and account integration
Responsible to conduct account maturity assessments and supports in preparation of account acceleration sessions
Prepare the global account meeting materials and facilitate account team meetings
Responsible for follow-up on account actions by tracking progress against deadlines and driving activity
Understand both the client’s business agenda and ey services to enable leveraging the global ey network to connect our clients to the right people
Develop and manage the account onboarding process and appropriate materials
Drive the assessment of service quality (asq) process: collate the asq feedbacks in matrix and drive action after interviews and year-end follow-up
Act as a project manager for account specific initiatives/projects
Review of account financials to provide awareness to account leadership on drivers of account performance
Monitoring of operational metrics important to team each month and working with account partners or service line leaders on troubleshooting issues
Support special projects as needed that require financial data/analysis
Sales and program management:
Manage the annual global revenue planning process with the g360 bdl and gcsp
Own and manage the client relationship management (crm) process
Co-develop the account relationship strategy, including management of the global relationship map
Manage the account pipeline process and drive discipline across global team
Coordinate the pursuit process for opportunities, working closely with key partners
Execute win/loss debriefs
Identify ey thought leadership and insights to be shared with the client
Creation and maintenance of account marketing materials (i.eTeam brochure discussion relationship history, or value scorecard or procurement showcase doc)
Develop and maintain relationship of account managers, market segment managers, to understand latest market place, alliance and solution activity within sector or like accounts
Information and knowledge management
Be strategic to collaborate and partner with enabling functions of ey in supporting the account (where applicable):
Offshore account enablement team in india – pipeline management, financial analysis, sales cycle support, client research, account plan management
Ey knowledge – account analysis, quarterly earnings call summaries, travel packs on client’s business, competitive landscape
Finance – any financial needs of the account
Brand, marketing and communications – account specific events, targeted thought leadership
Administrative support – meeting scheduling and any other administrative tasks
Global sector/industry – identify market trends and ey insights
Service lines and geographies – create process flows required for the team to capture information across account
Build and manage a repository of team information (i.eMsa, rate card, sow templates, onboarding documents, team process documents, qualifications, etc.) and guide team on how to access and use
Develop and maintain relationships with the account teams to understand best practices for team information and knowledge management
Marketing management
Development and execution of account marketing plan to include
Distribution of thought leadership and/or event invites to relationships targets
Alumni relations
Support creation and distribution of team communications (i.eTeam/client newsletter, win announcements)
Develop and maintain relationships with account teams to understand best practices for marketing activities
Communications and administration
Serves as subject matter expert for all information related to the account
Leverage ey resources to support the account
In consultation with account leadership manages account specific events, identifies and leverages targeted thought leadership
Global sector/industry – identify market trends and ey insights to take to account
Serve as the knowledge steward of the account and with the assistance of ey knowledge, connect global team to ey tools and client business issues
Analytical/decision making responsibilities:
May be required to make decisions on behalf of partners to expedite results
Influences without direct authority, frequently providing coaching and input to a high level of firm leadership
Supervision responsibilities
There are no direct supervisory responsibilities
Knowledge and skills requirements
Technology
Must haves
Mastery of the microsoft suite (outlook, skype, excel, powerpoint, word, sharepoint)
Nice to have
Experience using procurement portals (i.eSap fieldglass or ariba)
Microsoft bi
Project management – experience building and managing project plans
Presentation/analysis – experience building .ppt presentations or discussion documents to explain a strategy, process, or relationship history; experience using .xls to analyze data for purpose of generating insights on trends within data set
Soft skills
Professional maturity to confidently interact with account partnersDemonstrate a level of assertiveness, authority while communicating with the senior stakeholders and ability to articulate the view points in a succinct manner
Communication – demonstrate effective communication at levels of the organizationUnderstand the nuances, ability to listen effectively, have a global mindset and operate effectively across borders inclusively
Consultative – demonstrated ability to approach problems and/or projects through effective question/answer techniques to identify needs/issues/desired outcomes and propose solutions to meet needs/issues/desired outcomes
Emotional intelligence – demonstrated understanding of different working/personality styles and appreciation of need to flex approach and message to effectively engage
Networking – demonstrated ability to create networks within a company and use the networks to navigate across an organization for purpose of getting information to answer questions that arise across account
Ambiguity – personality that is conducive to highly unstructured environments and situations
Entrepreneur/proactive behaviors – desire to make the role their own and to create opportunity areas to involve themselves in day-to-day operations
Other requirements
Depending on regional geography, some travel is required as well as attending account leadership meetings/trainingFrom time to time, internal and external obligations may require working after normal business hours
Certification requirements
Expected to remain current on relevant ey training and curriculum (e.gAccount management framework (amf), lead badges, among others
Ey | building a better working world
Ey exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse ey teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, ey teams ask better questions to find new answers for the complex issues facing our world today.
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Job activity
Posted 19 days ago
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