At ey, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of youAnd we are counting on your unique voice and perspective to help ey become even better tooJoin us and build an exceptional experience for yourself, and a better working world for all.
The client experience (cx) coordinator role enables cx area/regional leaders to manage cx programThis professional works closely with client experience regional leaders to coordinate with various teams, capture feedback, aggregate feedback results, analyze & identify trend and issues, publish reports and recommend improvements to enhance client feedbackHis/her responsibilities include:
Responsibilities, qualifications, certifications
Manage any/all queries from the area(s)/region(s) around cx program, global cx system, cx guidelines and key metrics
Effectively manage and prioritize the workload to meet tight deadlines and handle shifting priorities
Provide client input to leadership by implementing the methods within the client feedback framework
Manage and coordinate the logistics associated with focus groups or interviews
Prepare and administer any reports/dashboards for management/client and perform quantitative/qualitative analysis.
Manage regional databases to build an effective file system and carry out regular housekeeping activities
Manage the continual review and improvement of processes to streamline the client feedback framework and enhance the gathering and delivery of client input
Good in excel, intermediate to advance in reporting.
Good in communication with the overseas stakeholders
Independent and can drive the area / region alone.
Approximately 4-5 years of experience in similar industry.
Background in research, project planning, and/or analysis is preferred
Worked in a large global organization
The role requires someone who can manage number of concurrent activities, with strong multi-tasking, prioritization, communication, organizational, and time management skills.
Knowledge of excel & ppt is mandatoryExposure to other visualization tools like powerbi, alteryx would be an added advantage.
Good research and analytical skills to simplify complex issues and communicate them to a variety of audiences.
Ability to work and team effectively with clients and other management
Good oral and written communication skills
Ey | building a better working world
Ey exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets.
Enabled by data and technology, diverse ey teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate.
Working across assurance, consulting, law, strategy, tax, and transactions, ey teams ask better questions to find new answers for the complex issues facing our world today.
Posted 24 days ago
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