Job description: operations management coe – mena faas
Grade: associate
Gds & market ops summary:
Global delivery services (gds) – operations management coe team provides operational and decision-making support to the business development leadership and to various global markets functions.
Our diverse teams specialize in coordinating business development (bd) activities, supporting go-to-market projects and providing operational support to the markets organizationThe team is spread across multiple locations around the globe.
As part of the operations management coe, mena faas team, the analyst would have to handle dual responsibility of reporting & analysis and project coordinationThe role requires a strong work ethic and attention to detail for a highly regarded team that focuses on accuracy and timeliness.
The role also requires effective communication skills including communication over emails and skype, aiming to support the business and its leaders, especially partners and senior management, through reporting, data analysis and providing insights.
Essential deliverables and processes include:
Develop meaningful and actionable analysis from the reports, perform trend analysis, kpi dashboards and forecasts.
Prepare various reports related to sales & pipeline and present to the leadership team.
Revenue reporting
Pipeline hygiene and chaser email
Ard/mdm updates and follow up
Collating action points from leadership meeting and driving/ coordinating their execution
Other adhoc projects
Note: this above list of activities are not exhaustive but only give an indication of the nature of the project.
Requirements (including experience, skills and additional qualifications)
Experience and qualifications:
Post-graduate – (business administration, finance, information and data science)
With 3 to 5 years work experience in financial services industry having exposure to business process management (bpm), consulting, research and/or some corporate strategy.
Mandatory skills & attributes:
Project coordination – capable of facilitating efficiently between multiple stakeholders’ programs/initiatives.
Reporting and analytical skills – ability to understand and sanitize the data, build reports/dashboards from data
Work under minimal direction/supervision – be accountable for projects assigned, take complete ownership and drive projects
Business acumen and adaptability – capable of quickly understanding the needs of the business and be able to align with changing customer expectations
Quick learner – ability to grasp or quickly understand the process, objectives / intricacies of projects and move to delivery mode in a short span
Attention to detail – utmost importance to numbers, formatting etc
Multi-tasking capability – effective time management and prioritization
Excellent communication – listening, reading, writing & speaking skills
Ms office skills: experience in excel reporting & powerpoint.
Minimum expectation:
Excel – pivot tables, look ups, filtering, conditional formatting, validation etc.
Powerbi – connecting various sources files, power query, data cleansing etc.
Ppt – insert graphs/shapes, alignment, text justification, text margins etc.
Well organised and display high degree of professionalism and integrity
Desired skills
Presentation and facilitation skills – ability to interpret data, create and deliver the message
Process automation skills using excel vba, alteryx
Working knowledge on data visualisation tools like tableau, spotfire, powerbi etc
Strong interpersonal skills – confidence, maturity and ability to build relationships
Proactively provide suggestions and solutions, generating ideas, identifying opportunities to expand scope
Self-motivated towards continuous learning and upskilling
Cultural intelligence – openness and willingness to think and work beyond own perspectives, awareness of one’s own/ others cultures and their impact on decisions
Emotional intelligence – showing a level of sensitivity while dealing with others, possess a high emotional quotient and capability to manage one`s emotions to adapt to environments
Solution oriented – ability to focus on solutions in case of ambiguity /uncertainties and not remain stuck with the problem
Display a positive attitude, interest to learn new things, capability to work under pressure and thinking out of the box.
Ey | building a better working world
Ey exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse ey teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, ey teams ask better questions to find new answers for the complex issues facing our world today.
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