Expel Looking for IT Support Specialist at Akuhaito, Nagaland, India Full Time

You keep your team (y’know, the ones you support) close to your heart. You get to know them individually. You know who’ll struggle with the newest deployment and who’ll adapt with ease. You can tell who’ll love it and who’ll need some more time before they’ll get the hang of it—and you’re happy to be patient and bring everyone on the journey with you. You’re an evangelist. A change agent. A support maven.

Your job is to create space for our team so they can spend time doing what they love in support of our customers. You’ll achieve this by ensuring our engineering team is equipped to deliver software so that our analyst corps can focus on analyzing security incidents and hunting for evil on our customer networks. You make sure our marketing team is well-equipped to spread our story. You work with our sales team, so they’re poised to close deals with minimum fuss and help streamline our finance processes. And at the heart of this, our Employee Experience function needs to be able to quickly and optimally support what makes this all possible: our people.

Are you someone who can be the foundation for a company like this? Can you care for the needs of our team from onboarding to new technology deployments? On any given day, you might be setting up new users or laptops, supporting our cloud-based infrastructure, or presenting a major new initiative to the entire company. After all, IT isn’t actually about technology, it’s about making sure the business is successful. That means ensuring people know how to use the technology we roll out is even more vital than the tech itself.

At a startup like ours, these are the challenges we have to look forward to. How can we deliver a technology platform that’s as intuitive to use and as useful as a pair of gloves on a cold winter day? If you’ve got answers, we’d love to talk to you.

What Expel Can Do You For You

• Help you build technical expertise through some of the innovative ways we take an integrated approach to IT and security
• Provide a welcoming environment in which IT has a stellar reputation (which you’ll help us maintain)
• Deliver never-ending opportunities to try out emerging technology to tackle business problems
• Challenge you to expand your set of non-technical skills that will help your career over the long term
• Connect you with security practitioners and business leaders who’ll provide guidance and mentoring

What You Can Do For Expel

• Care about our people and provide patient, exemplary, technology support
• Be the face that welcomes new hires into the organization
• Socialize, educate, and promote both security and IT initiatives via e-mail campaigns, group training, and informal lunch & learns
• Adapt to changes of direction because, hey, startup life
• Give people funny email addresses from time to time
• Poke fun at our leadership team in creative ways

What You Should Bring With You

• A customer-first, service attitude
• A desire and ability to constantly learn and improve yourself and your network
• A curiosity about delving deeply into technology problems and solving technology problems others would have given up on
• The ability to communicate and work optimally with others
• Proficiency with Windows and macOS administration and support
• Some familiarity with SaaS applications (e.g. G-Suite, Office 365, Slack, Confluence)
• 0-1 years of professional experience in IT Support
• A college degree or some reasonable and well-articulated substitute
• And hey, a professional certification would be cool too (e.g. CCENT, CCNA, CompTia A+, Jamf Pro) but isn’t required

Additional Notes

The base salary range for this role is between $57,000 USD and $82,000 USD + bonus eligibility and equity.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

We’re looking to fill this role out of our HQ in Herndon, Virginia.

We’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.

We’re an Equal Opportunity Employer: You’ll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

Salary Range

$57,000—$82,000 USD