Exotel Looking for Tech Support Intern(Freshers) at Mumbai, Maharashtra, India Full Time

About us

Exotel is one of Asia’s largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2021, we powered over 7.5 billion calls and connected over 600 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to make a difference in how companies look at customer communication. Read our growth story here

About the Internship

This is a 6 months paid internship with a possibility of securing a full time role with us basis performance.This is a work from office role based out of our Bangalore office .Please note that we are also open to students who will be passing out next year in 2024.

What will you do?

• Assist in the installation and configuration of contact center software solutions, including IVR, ACD, CTI, and CRM systems
• Troubleshoot software performance, reliability, and scalability issues under the guidance of senior team members
• Assist in providing training to end-users on the use of contact center software solutions
• Collaborate with other members of the contact center team, including software developers, quality assurance analysts, and project managers
• Develop and maintain software documentation, including installation and configuration guides, troubleshooting manuals, and training materials
• Identify opportunities for process improvement and work with the team to implement solutions
• Ensure that all software installation and configuration follows established standards and best practices

What are we looking for?

• Currently enrolled in a Bachelor’s degree program in Computer Science, Computer Engineering, or a related field
• Strong interest in software execution, preferably in a contact center environment
• Familiarity with Linux and Windows operating systems
• Excellent problem-solving skills and attention to detail
• Strong communication and collaboration skills
• Ability to work independently and manage multiple tasks simultaneously
• Basic to intermediate knowledge of working with Linux OS
• Basics of networking concepts (LAN, OSI, Topology, IPv4, IPv6, etc)
• Basics of database concepts – MySQL, Postgres, etc.
• Should be willing to learn telephony concepts (PRI, VOIP, etc.)
• Good listener with very good communication skills.
• Exceptional attention to detail and organizational skills.
• Excellent writing, editing, and proofreading skills.
• Basic knowledge of HTML and CSS would be an advantage.