Come, and be where it begins!!
Our Outstanding Opportunity
The Support Engineer is working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. One has product/domain, and/or solutions knowledge and/or customer networks knowledge as well as knowledge of technology evolution of product/domain. In case additional services are contracted with the cu person will also handle e.g., Pre-emptive and Software Update handling. Related to Problem Management, Support Engineer is responsible for the implementation of preventive actions and reporting results of implementation.
Handle and resolve Customer issues
Provide dedicated support
Deliver results & meet customer expectations
Handle Software Update Management (SUM)
Handle Customers and internal Stakeholders from Technical perspective
Work with diverse team Provide technical support to Service delivery Manager in all respect
Participate and contribute during pre-sales engagement activities, if needed
Understanding of the contractual obligation for support delivery
Ensure that KPIs are met according to SLA
Identify the add on sales opportunities
To Be Successful In Role
Education: BE/B. Tech or equivalent
Min years of experience: 8+ Years
Last 4 years’ experience must be in 5G/LTE
Solid understanding about 5G/4G RAN latest features.
Strong technical competence should be exhibited when dealing with sophisticated customer issues.
Strong configuration knowledge of various RAN Solution in MSRBS/DSS/CA
Should able do tracing and complex logs analysis for RAN Nodes
Good knowledge of 3GPP
Must have call flows, protocols, and Interface related knowledge in 5G RAN network
Ability to technically analyze and approve solution implementation for the customer
An outstanding troubleshooting skill is required to solve the customer issues without
Intensifying to the next level for competence units.
Transport and Core network basic troubleshooting
Must have worked in a telecom support/care/Level2/R&D/Integration function earlier
Experience with Ericsson will be preferred
Proficient with the customer support process
What’s in it for you?
“We are proud to announce at Ericsson India has been named #14 in the country and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
What happens next once you apply?
Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G https://www.ericsson.com/en/careers/job-opportunities/hiring-process
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.