Equiniti Looking for Business Support Analyst at Chennai Full Time

Job Description

EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,700 employees, it supports 37 million people in 120 countries. EQ’s purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base.

Core Duties

– To ensure that where possible all work is completed within SLA
– Assist in the resolution of major problems/incidents in a timely fashion.
– Analysis and resolution of problems and issues reported by customers.
– Provide direct Support for all Paymaster operations portfolios.

– Liaise with Pensions IT/Developers for third line support & provide appropriate support information.
– Liaise with Third party software providers for resolution of system problems.
– Fully understand how all aspects of the work integrate with all systems.
– Ensure documentation is up to date
– Contribute to completion of daily tasks and BAU work items

Skills and Knowledge

– ITIL foundation level advantage
– Good Interpersonal skills.
– Experience in delivering support services and projects.
– Experience of working within measurable SLA’s.
– Pragmatic approach to problem solving, finding practical ways to delivering fit-for-purpose solutions.
– Microsoft office suite competence
– Microsoft SQL Management Studio query writing skills advantageous
– Oracle query writing skills advantageous
– Ability to work under pressure and multi-task, prioritising where necessary
– Excellent attention to detail
– Flexibility to working hours essential

What We Offer (UK ONLY)

Save for your Future – Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%

All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.

Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for all colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.

Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.

Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; wine club, Apple gadgets, travel insurance, will writing, holiday trading and more.

Time Off – Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.

Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.