Epsilon India Looking for Senior Business Systems Analyst at Bengaluru, Karnataka, India Full Time

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified™. Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com/apac or our LinkedIn page.

Job Description

The Business Systems Analyst will contribute to, produce and manage client deliverables relative to our multi-channel marketing engagements, serving as a liaison between client staff and internal Epsilon technical delivery teams. The Business Systems Analyst will work closely with account team leads to ensure accurate and timely delivery of account deliverables, with a focus on defining new campaigns, reports and database functionality.

Essential Functions

• Support and coordinate the marketing, reporting and database processes and associated tasks such as requirements, functional specifications and other client documentation
• Support and coordinate System Integration Testing (SIT), User Acceptance Testing, and associated activities such as test plan, test cases and test execution
• Analyzes complex business problems to be solved with automated systems
• Support and coordinate Change Management initiatives
• Support and coordinate Issue Management events from identification through resolution
• Able to assess a situation, receive input from stakeholders, and select a course of action
• Able to clearly communicate and articulate, both written and verbally, detailed specifications (e.g., project requirements, requested changes, and testing results)
• Is effective working with local, remote and global team members.
• Able to assemble, analyze and evaluate data and be able to make appropriate and well-reasoned recommendations and decisions to support the business, its marketing objectives, and internal project teams
• Experience working with scrum teams in an agile environment
• Able to create and update specs/documents, and assess completeness of requirements information received
• Able to properly interpret customer marketing needs, and translate into understandable written requirements
• May need to demonstrate a strong technical platitude, and understand both business and technical language and ideas
• Strong project management skills

Qualifications

Technical Knowledge

• Solid understanding of Relational Database Management Systems
• Strong in SQL and able to navigate a client database solution to support data analysis
• Working knowledge of marketing concepts and end-to-end marketing execution
• Experience with, and understanding of, all phases of the SDLC
• Proficient in the use of Microsoft Word, Excel, PowerPoint, and MS Project

Relevant experience may include some or all of the following:

• Has performed basic BSA tasks within the SDLC process.
• Has supported Change Management and Issue Management.
• Has experience consulting with external client contacts.
• Has experience working in a service organization.
• Has contributed to or authored client deliverables.
• Has maintained project/account documentation.
• Has experience creating and executing test cases.
• Has worked with technical staff to design and implement technical solutions.
• Working knowledge of campaign management/execution tools (Unica, Adobe Campaign, etc.) is preferred

Experience

• Requires 5+ years of related experience

Education

• Candidates must possess a Bachelor’s degree, preferably in Information Technology (IT), Computer Science (CS), or a related discipline, and at least 3 years of relevant work experience