EnterMedicare Looking for Manager, Customer Success at Remote Full Time

Job type full-time

Full job description

Thecompany

Entermedicare is a new kind of healthcare product, focused on making medicare more accessible for america’s 60 millionmedicare recipientsThere are currently thousands of permutations of medicare n most counties throughout the country and we work with people entering retirement age to make sense of all these options and feel good about themedicare choices they will makeThis means when something happens to people you love, they’re covered correctly; these are our friends, parents and grandparents and we take their well being seriously.

Therole

You will own customer success and be responsible for driving strategic partnerships forwardThis role requires a highly organized individual who thrives when given a high degree of responsibility and autonomyYour typical day will consist of communicating with customers, collaborating with teams to improve onboarding processes, and surfacing opportunities to improve the productYou will play a critical role in the growth of entermedicare.

In this role, you will ensure the success of two primary stake holders: medicare eligible employees and hr teams who have chosen to offer entermedicare’s solution to their customers.

Medicare recipients: you will provide exceptional support as people have questions regarding their medicare eligibility or need support navigating the platform.the entire medicare enrollment process is incredibly confusing, and you will work to provide clarity for people who are deciding if transitioning tomedicare is the right choice as they continue to work.

Hr teams: after the hr team has chosen to offer entermedicare to employees, these teams may have questions regarding onboarding, customer service for employees or other onboarding and utilization questions once we get up and running with their companyThese are incredibly high value relationships for us and you will be a critical part in maintaining exceptional relationships with these hr teams.

Jobdescription

Deliver exceptional experience to customers and business partners, coordinate onboarding processes, drive salesefforts, and design training materials
Provide accurate responses to customers and document common questions
Develop a deep understanding of regulatory guidelines and become a product expert
Partner across sales, operations, and engineering to increase the value we drive for people that use our platform(e.gSurfacing customer feedback, planning ux testing)
Manage relationships with key stakeholders, establish service-level-agreements, and formulate ways to measure customer satisfaction

Requirements

Minimum of 2 years of experience, with an interest in healthcare and health insurance
Demonstrated experience excelling in customer success, account management, business development, consulting,sales, and / or sales operations
Highly organized individual, who processes complex problems quickly and accurately
Excellent written and verbal communication skills in a variety of settings: e-mails, slack, in-person in team meetings, and in front of high-stakes clients or investors
Commitment to study for and successfully obtain relevant licenses and certifications
You understand people’s lives are at stake: if we get this right, people get better access to chemotherapy and other services
Insurance licenses and medicare certifications a big plus

Hiring insights

Job activity

Posted 30+ days ago