Enerpac Tool Group Looking for IT Service Desk Analyst at Bengaluru, Karnataka, India Full Time

Here at Enerpac, we’re on a journey. We’re building a culture that celebrates the diverse makeup of our business. A culture where inclusiveness is more than just an initiative. Somewhere we all feel accepted, valued, and equal.

Your unique perspectives, experiences and backgrounds hold the key to unlocking solutions that drive our business forward. Enabling us to continue to develop innovative new products that work under the most challenging conditions anywhere in the world.

To unleash the power of diversity within our business we will continuously seek out new ways to empower teams to reach their full potential. Removing barriers to inclusion and championing a better workplace for us all.

Overview:

The IT Service Desk Analyst plays a vital role in maintaining and supporting the organization’s technical infrastructure. The analyst must possess excellent communication skills, technical abilities, and a customer service-oriented mindset. The IT Service Desk Analyst should have experience working with global customers and possess strong analytical and problem-solving skills. The candidate should also be able to work independently as well as part of a team.

Job Duties and Responsibilities:

• I nstall, relocate and/or upgrade PC/software, peripherals, and other devices to satisfy business and/or end-user requirements.
• Respond to all incidents and service requests level 1 and 2, in a timely and professional manner.
• Document all incidents and service requests in the ticketing system.
• Be the primary contact for local IT related issues and work with level 3 and 4 system administrators to escalate problems that cannot be solved at Level 2.
• Minimize equipment failures through proper design/setup of standardized desktop systems and processes
• Work with the Wintel Team Lead to determine strategic direction for the desktop environment, including the evaluation and testing of new technologies.
• Assist in the development and implementation of IT policies and procedures.
• Maintain computer cabinets, storage rooms, and PC inventory.
• Maintain printers, network switches and other IT equipment at the site.
• Ensure effective communication between team and the rest of the IT organization, including status reports of projects and/or systems issues.
• Communicate and coordinate with outside vendors relating to desktop and peripheral support (Dell, Cisco, Avaya etc.)

Requirements:

• Associates Degree, Information Technology or related field
• 3-5 years of experience in a technical support role
• Experience in providing customer service in a professional manner
• Ability to develop effective working relationships with customers, co-workers and Administration
• Strong knowledge of Microsoft Windows and Microsoft Office Suite
• Experience with Active Directory and Microsoft O365 Services
• Experience with basic network troubleshooting and hardware support
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Certifications in relevant technical areas are preferred (e.g. A+, Network+, MCSE, Azure Fundamentals etc.)