– Answer customer emails & calls regarding product issues, order processing, invoicing service and general client concerns.
– Analyze active application files on a regular basis and recommend solutions to speed up the process.
– Responsible for high level of professionalism with clients and working to establish a positive rapport with every client.
– Update customer information in the customer service database during and after each call.
– Work with management team to stay updated on product information and be informed of any changes in customer policies.
– Complete applications in a timely manner. Answer calls professionally to provide information about products and services.
– Keep records of customer interactions and transactions,
recording details of inquiries. Follow up to ensure that appropriate actions were taken on customers’ requests.
Requirements
– Bachelor’s degree in any related field Minimum of 1 + years of relevant work experience
– Excellent customer service and organizational skills Excellent knowledge of Emails in MS Office using Outlook, advanced excel.
– Good communications skills and fluency in English is also desired.
– Ability to listen and active problem-solving skills with excellent written and verbal communication skills Ability to work in an organized and timely manner.
Job Type: Full-time
Salary: From ₹25,000.00 per month
Benefits:
– Health insurance
– Paid sick time
– Paid time off
– Provident Fund
Schedule:
– Day shift
– Fixed shift
– Weekend availability
Ability to commute/relocate:
– MG Road, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:
– total work: 1 year (Preferred)
– Customer service: 1 year (Preferred)
Language:
– English (Preferred)
Speak with the employer
+91 09916332140
▶️ Executive Customer Relations
🖊️ Enagic India Kangen Water
📍 Bengaluru
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