Empowering Tech Looking for IT Operations Administrator at Mumbai, Maharashtra, India Full Time

Empowering Tech, a leading company in the consumer electronics industry, is seeking a dedicated and detail-oriented IT Operations Administrator to join our team, based in Goregaon West. Under the umbrella of passionate individuals who are dedicated to making a difference and empowering the neurodiverse community, Empowering Tech combines its decades of experience in e-commerce, technology, teaching, and marketing to create innovative solutions.

As an IT Operations Administrator, you will play a critical role in ensuring the smooth functioning of our India employees who are both office-based and work remotely. Your responsibilities will include troubleshooting hardware and software issues and providing technical assistance to our employees. You will collaborate closely with other departments around the globe, so it is imperative that you are able to communicate well in English (both written and verbal).

If you are a ‘can-do’ tech professional with excellent problem-solving skills and a passion for delivering exceptional IT support, we would love to hear from you. Join Empowering Tech and be part of our mission to empower the neurodiverse community through innovative technology solutions.

Responsibilities

• Provide end-users with technical support and assistance to resolve problems to highest functionality
• Diagnose, troubleshoot and resolve IT helpdesk tickets
• Install softward and train end users to use technology
• Set up IT workstations
• Maintain IT inventory register
• Repairs hardware and configures software to maintain operating systems
• Ensuires end-users comply with IT policies and practices

Requirements

• Proven experience handling IT tickets
• Solid knowledge of computer hardware and software applications
• Ability to undertake basic hadware repairs
• Strong troubleshooting and problem-solving skills
• Ability to provide a high-quality customer service
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Strong attention to detail and organisational skills
• Professional certifications in IT operations or related areas are a plus

Benefits

• ₹600,000 – ₹720,000 per year, dependent on experience
• 5 day working week, Mondays to Fridays (8 hours per day)
• Annual increase
• Annual bonus
• Health policy for self and family
• 10 Public Holidays each year
• 12 days casual leaves
• 12 days paid sick Leave (subject to company rules)
• 15 days privilege leaves
• Compassionate leave (immediate family)
• Option of joining Provident Fund