Electro devices pvt ltd Looking for Technical Support Engineer at Hyderabad Full Time

Job Description

Key Responsibilities / Duties:

• Resolve application issues, raised by clients on a day to day basis, in an effective and timely manner

• Maintain system support documentation for all supported applications, ensuring it is kept up to date within Application Profiles

• Develop and manage productive relationships with key business partners including monitoring of Service Level Agreements and conducting regular service review meetings

• Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients

• Assist with regular system upgrades on applications by reviewing functionality changes (new/amended), system testing, client training and updating of support documentation

• Maintain an application issues log to capture any system enhancements, bugs or new business requirements, to be reviewed with the business units on a regular basis

• Advise the team leader in developing improvements to support team processes and procedures and ensure agreed procedures are followed

• Provide out of hours and weekend support when required as agreed with manager