eduTinker Looking for customer support executive at Kharar Full Time

Requirements and Skills :

Strong working knowledge of the Microsoft Office Suite products

(MS Word and Excel etc.)

– Experience as a Customer Support Specialist or similar CS role

– Familiarity with school ERP domain

– Experience in using help desk software and remote support tools

– Excellent communication and problem-solving skills

– Multi-tasking abilities

– Patience while handling challenging situations

Must have their Desktop or Laptop ( WORK FROM HOME )

Responsibilities

– Responding to customer queries in a timely and accurate way,

via phone, email, or chat

– Identify customer needs and help customers use specific features

– Analyze and report product malfunctions

(for example,

by testing different scenarios or impersonating users)

– Monitor customer complaints and reach out to provide assistance

– Share feature requests and effective workarounds with team members

– Inform customers about new features and functionalities

– Follow up with customers to ensure their technical issues are resolved.

– Gather customer feedback and share it with our Product, Sales, and

Marketing teams.

– Assist in training Junior Customer Support Representatives.

Job Type: Full-time

Salary: ₹10,000.00 per month

Schedule:

– Day shift