Job Description Roles and Responsibilities Ensure Critical Performance Metrics are met consistentlyPrepare and circulate Client Decks Lead Client Calls / calibrationsRevert to client queries on routine issuesProvide innovative ideas to optimize internal metrics & ensure critical matrices are met timelyManage multiple teams and coordinate with other managers Ensure that team of associates has a clear understanding of performance expectations, are properly trained, have access to all the tools and resources they need to perform at high levels of productivity and efficiency. Communicate expectations to team member and provide timely business updates and changes. Conduct multiple call-coaching training sessions each week.Work as a subject matter expert for the team on client business rules, customer interaction policy and support tools Provide feedback to team members on their daily performance in an effective and timely manner and foster their professional development and growth via effective coachingManage team KPIs and retention initiatives Desired Candidate Profile Excellent Communication Skills Verbal & Written (Comprehension)Needs to have ability to adapt to perpetual changes as per Business Requirement.Professional in conduct/behavior, appearance and communicationGood at problem solving and root cause analysisFlexible for 24X7 ShiftsGood Knowledge of excelEye for detailCall Centre Experience in Inbound ProcessMust Have :Team Handling Experience of minimum 4 years (Intentional Voice).Graduation ( Mandatory)Interested candidate kindly reach out on the details mentioned below.Thanks,Hazim ShaikhEmail : Ha***********[email protected]***x.comMob : 9579767***.Job ClassificationIndustry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: OperationsRole: OperationsEmployement Type: Full timeEducationUnder Graduation: Any GraduateContact Details:Company: eClerx Services Ltd.Address: Unit No.401,501 4th, 5TH FLOOR,, ECLERX SERVICES LIMITED, Building No.14,, Thane Belapur Road, airoli, Thane, Maharashtra, 400708, NAVI MUMBAI, Maharashtra, IndiaLocation(s): Pune
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International Voice Process