Eben Telecom Looking for CRO at Kochi, Kerala Full Time

Details: Responsibilities for call center agent

Need to handle inbound and outbound calls.

Identify the needs of customers, resolve issues, and provide solutions.

Upsell other products wherever possible.

Ensure you follow the customer service script provided by the company for uniformity.

Also, be well-read on company policies and the website for FAQs or policy related answers.

Maintain good customer relations.

Flexible to work in shifts.

Meet personal targets and work towards meeting team targets.

Maintain records of the conversations with the customer and analyse the data in the tolls provided.

Skill: Graduate with fluency in Hindi

Experience / Qualification: Fresher / Experienced